{"id":4444,"date":"2024-07-02T08:00:00","date_gmt":"2024-07-02T06:00:00","guid":{"rendered":"https:\/\/prd-wordpress-a7ca90f93e3e.hyperlane.co\/?post_type=news&#038;p=4444"},"modified":"2026-03-11T13:52:59","modified_gmt":"2026-03-11T12:52:59","slug":"comment-payer-avec-floya","status":"publish","type":"news","link":"https:\/\/floya.brussels\/fr\/news\/comment-payer-avec-floya\/","title":{"rendered":"Comment payer avec Floya\u00a0?"},"content":{"rendered":"\n<p>Premier trajet avec Floya\u202f? On t\u2019explique comment d\u00e9bloquer le paiement en 1 clic pour acheter tes tickets, r\u00e9server tes trajets en taxi ou d\u00e9verrouiller des v\u00e9los, trottinettes et voitures partag\u00e9es en toute simplicit\u00e9.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\" id=\"h-1-cree-ton-compte-nbsp\">1. Cr\u00e9e ton compte&nbsp;<\/h2>\n\n\n\n<p>Avant ton premier achat, commence par cr\u00e9er ton compte en indiquant\u202f:&nbsp;<\/p>\n\n\n\n<ul>\n<li>Tes <strong>noms et pr\u00e9noms<\/strong> : pour acheter des tickets et v\u00e9rifier leur validit\u00e9 en cas de contr\u00f4le&nbsp;&nbsp;<\/li>\n\n\n\n<li>Ton <strong>num\u00e9ro de t\u00e9l\u00e9phone<\/strong> : pour t\u2019envoyer ton code d\u2019activation&nbsp;<\/li>\n\n\n\n<li>Ta <strong>carte d\u2019identit\u00e9 <\/strong>seule : pour d\u00e9bloquer les v\u00e9los et trottinettes&nbsp;<\/li>\n\n\n\n<li>Ta carte d\u2019identit\u00e9 et ton <strong>permis de conduire <\/strong>: pour avoir acc\u00e8s aux voitures en libre-service&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Tu peux \u00e0 tout moment <strong>passer les \u00e9tapes<\/strong> qui ne te semblent pas n\u00e9cessaires. M\u00eame si le plus pratique reste de <strong>charger tous tes documents en une fois<\/strong>. Quand tu voudras rentrer de soir\u00e9e, tu te f\u00e9liciteras l\u2019avoir d\u00e9j\u00e0 fait !&nbsp;<\/p>\n\n\n\n<iframe loading=\"lazy\" width=\"866\" height=\"487\" src=\"https:\/\/www.youtube.com\/embed\/m10l2qCU8jI?list=PL_zGbJ13DcXkow8rx2knremOXLL-QJaw1\" title=\"Comment cr\u00e9er un profil ?\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\" id=\"h-2-ajoute-ton-mode-de-paiement-nbsp\">2. Ajoute ton mode de paiement&nbsp;<\/h2>\n\n\n\n<p>Il ne te reste plus qu\u2019\u00e0 ajouter ta <strong>carte de banque<\/strong> \u00e0 ton compte. Tu as le choix entre <strong>Bancontact, Visa et MasterCard<\/strong>\u202f:&nbsp;<\/p>\n\n\n\n<ul>\n<li>Tu as une <strong>carte de d\u00e9bit <\/strong>fonctionnant avec Bancontact ? Une simple v\u00e9rification via ton app bancaire ou Payconiq, et le tour est jou\u00e9&nbsp;<\/li>\n\n\n\n<li>Tu as une <strong>carte de d\u00e9bit ou de cr\u00e9dit<\/strong> Visa ou MasterCard\u202f? Indique ton num\u00e9ro de carte et le code CCV avant de lancer la v\u00e9rification avec ton app bancaire&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Bon \u00e0 savoir<\/strong> : Les cartes de d\u00e9bit belges sont toutes compatibles avec Bancontact.&nbsp;<\/p>\n\n\n\n<iframe loading=\"lazy\" width=\"866\" height=\"487\" src=\"https:\/\/www.youtube.com\/embed\/ggaj15zHR9c?list=PL_zGbJ13DcXkow8rx2knremOXLL-QJaw1\" title=\"Comment payer avec Bancontact ?\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\" id=\"h-3-lance-ton-premier-trajet-nbsp\">3. Lance ton premier trajet&nbsp;<\/h2>\n\n\n\n<p>Tu peux maintenant <strong>acheter des tickets ou r\u00e9server un trajet<\/strong>\u202f! C\u2019est possible via la recherche d\u2019itin\u00e9raire, via l\u2019onglet \u00ab\u202fTickets\u202f\u00bb ou en appuyant directement sur l\u2019ic\u00f4ne d\u2019un moyen de transport.&nbsp;<\/p>\n\n\n\n<p>Ton choix est fait\u202f? Appuie sur \u00ab\u202f<strong>Acheter<\/strong>\u202f\u00bb, \u00ab\u202f<strong>D\u00e9verrouiller<\/strong>\u202f\u00bb ou \u00ab\u202f<strong>R\u00e9server<\/strong>\u202f\u00bb\u202f:&nbsp;<\/p>\n\n\n\n<ul>\n<li>Tu as ajout\u00e9 ta carte avec <strong>Bancontact<\/strong>\u202f? Le paiement se fait <strong>instantan\u00e9ment<\/strong>\u202f: facile, non\u202f?&nbsp;<\/li>\n\n\n\n<li>Tu as ajout\u00e9 ta carte avec <strong>Visa ou MasterCard<\/strong>\u202f? Une v\u00e9rification bancaire est n\u00e9cessaire <strong>une fois par op\u00e9rateur<\/strong> (De Lijn, SNCB, Bolt, Dott, Poppy, Villo!, Voi ou Taxis Verts). Les fois suivantes, tu paies <strong>en un clic<\/strong>\u202f!\u00a0<\/li>\n<\/ul>\n\n\n\n<p><strong>Bon \u00e0 savoir<\/strong>\u202f: Un montant de pr\u00e9-autorisation s\u2019applique quand tu r\u00e9serves un transport\u202f:&nbsp;<\/p>\n\n\n\n<ul>\n<li>5\u202f\u20ac pour les v\u00e9los et trottinettes&nbsp;<\/li>\n\n\n\n<li>20\u202f\u20ac pour les voitures partag\u00e9es&nbsp;<\/li>\n\n\n\n<li>20\u202f% de la course (minimum 5\u202f\u20ac) pour les taxis&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Une fois ton trajet termin\u00e9, <strong>le montant est adapt\u00e9 au prix r\u00e9el<\/strong>. Si ton trajet co\u00fbte moins que la pr\u00e9-autorisation, la diff\u00e9rence sera lib\u00e9r\u00e9e sous quelques minutes.&nbsp;<\/p>\n\n\n\n<p>En cas d\u2019annulation de trajet, la pr\u00e9-autorisation peut mettre plusieurs jours \u00e0 \u00eatre lib\u00e9r\u00e9e.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\" id=\"h-4-fais-appel-au-support-si-necessaire-nbsp\">4. Fais appel au support si n\u00e9cessaire&nbsp;<\/h2>\n\n\n\n<p>Besoin d\u2019aide pendant ton trajet\u202f? Le <strong>support client<\/strong> est l\u00e0 pour toi. N\u2019h\u00e9site pas \u00e0 contacter\u202f:&nbsp;<\/p>\n\n\n\n<ul>\n<li>Le <strong>support de Floya<\/strong> pour tout ce qui concerne le fonctionnement et les options de l\u2019app&nbsp;<\/li>\n\n\n\n<li>Le <strong>support de l\u2019op\u00e9rateur<\/strong> pour tout ce qui concerne tes tickets et r\u00e9servations, l\u2019\u00e9tat du v\u00e9hicule, l\u2019offre de transport ou les dropzones&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Bon \u00e0 savoir<\/strong>\u202f: Les commentaires que tu laisses \u00e0 la fin du trajet sont anonymes\u202f: si tu souhaites une r\u00e9action, passe toujours par le support.&nbsp;<\/p>\n\n\n\n<iframe loading=\"lazy\" width=\"866\" height=\"487\" src=\"https:\/\/www.youtube.com\/embed\/582Ta_5J9mc?list=PL_zGbJ13DcXkow8rx2knremOXLL-QJaw1\" title=\"Comment \u00eatre aid\u00e9 en cas de soucis ?\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n","protected":false},"excerpt":{"rendered":"<p>Aussi avec Bancontact<\/p>\n","protected":false},"featured_media":4441,"template":"","topics":[72,73],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.8 (Yoast SEO v21.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Comment payer avec Floya\u00a0? 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