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Declaration of accessibility

Application accessibility statement

Floya, undertakes to make these mobile applications accessible, in accordance with the following legislation: Ordinance regarding the accessibility of websites and mobile applications for regional government bodies and the municipalities (Brussels Capital Region).

This accessibility statement applies to:

Compliance level

The mobile applications are partially compliant due to the non-compliances and exemptions listed below. An external accessibility audit was carried out by Eleven Ways. This audit consisted of an in-depth analysis.

Not accessible content

There are, however, many issues that still need to be addressed, especially with regard to

  • Contrast in buttons
  • Content structure
  • Screenreader proof 
  • Landscape mode
  • Pause animated icons

Proposed alternatives


Map elements are not included.


If you have any questions or comments about the accessibility of our application, please contact:

The customer service, which will transfer to the relevant person or department

  • Using the contact form on the website
  • Via het contactformulier in de app
  • By phone 070 23 2000 (€ 0,30/min.)

If the above service does not respond, you can contact the mediatior

Improvement plan

Some improvements have already been implemented in the app while others are in development. We plan to roll out several accessibility enhancements incrementally in 2024 in order to reach the required level outlined in the ‘Ordinance regarding the accessibility of websites and mobile applications for regional government bodies and the municipalities’ by the end of 2024.

Floya’s compliance efforts are being carried out in close operation with associations.

The statement was prepared on 10/08/2023

The last review of the statement took place on 02/01/2024

Website accessibility statement

Floya is committed to ensure digital accessibility of its website and mobile applications, in accordance with the EU Web Accessibility Directive regarding the accessibility of websites and mobile applications for regional government bodies and municipalities (Brussels Capital Region). This statement applies to the domain

Accessibility statements for the mobile applications of Floya (iOS and Android) are provided below.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

At the time of writing, our website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

This statement has been updated on March 5th 2024, and is based on an external accessibility audit carried out by Eleven Ways on March 5th 2024. This audit consisted of an in-depth analysis by a IAAP certified accessibility expert

Limitations & alternatives

Despite our best efforts to ensure the accessibility of our website, some issues have been observed on several pages. Those include:

· Missing or inaccurate text alternatives on images

· Missing audio description track on videos

· Illogical headings hierarchy

· Form elements not programmatically linked to their visible label

· Form elements don’t identify mandatory fields

· Insufficient colour contrast on certain texts and graphic elements

· Animated logo carousel cannot be paused

· Missing sitemap or other alternative way to navigate the website

· Missing labels on buttons

· Form elements don’t provide sufficient instructions and error suggestions

There is no alternative provided yet for those limitations. Remediating those issues is our priority.

Please contact us if you find an issue not listed above.


If you have any feedback regarding the accessibility of our digital products, please contact the customer service, which will transfer to the relevant person or department:

  • Using the contact form on the website
  • By phone 070 23 2000 (€ 0,30/min.)

Or by mail at this postal address:

Maatschappij voor het Intercommunaal Vervoer te Brussel (MIVB) / Société de transports intercommunaux de Bruxelles (STIB)

Company under public law

Koningsstraat 76 Rue Royale

1000 Brussels

We aim to answer within 5 working days.

Formal complaints

In case you fail to receive an answer following the submission of a complaint regarding this website’s accessibility, you can contact the federal ombudsman:

Rue de Louvain 48 bte 6

1000 Bruxelles

Site du médiateur fédéral