Declaration of accessibility
Application accessibility statement
Floya, undertakes to make these mobile applications accessible, in accordance with the following legislation: Ordinance regarding the accessibility of websites and mobile applications for regional government bodies and the municipalities (Brussels Capital Region).
This accessibility statement applies to:
Compliance level
The mobile applications are partially compliance due to the non-compliances and exemptions listed below. An external accessibility audit was carried out by Eleven Ways. This audit consisted of an in-depth analysis.
Not accessible content
There are, however, many issues that still need to be addressed, especially with regard to
- Contrast in buttons
- Content structure
- Screenreader proof
- Landscape mode
- Pause animated icons
Proposed alternatives
- Our website: floya.brussels
- Customer Care (contact form or social media)
- Field agents in stations
- Open data
Exemptions
Map elements are not included.
Contact
If you have any questions or comments about the accessibility of our application, please contact:
The customer service, which will transfer to the relevant person or department
- Using the contact form on the website
- Via het contactformulier in de app
- By phone 070 23 2000 (€ 0,30/min.)
If the above service does not respond, you can contact the mediatior
Improvement plan
Some improvements were already rolled out in the app while others are currently undergoing testing or in development. We plan to roll out several accessibility enhancements incrementally during 2023-2024
Floya’s compliance efforts are being carried out in close operation with associations.
The statement was prepared on 10/08/2023
The last review of the statement tool place on 10/08/2023
Website accessibility statement
Floya, undertakes to make this website accessible, in accordance with the following legislation: Ordinance regarding the accessibility of websites and mobile applications for regional government bodies and the municipalities (Brussels Capital Region).
This accessibility statement applies to:
- Website: https://floya.brussels/
Compliance level
This website is in partial compliance due to the non-compliances and exemptions listed below. An external accessibility audit was carried out by Eleven Ways. This audit consisted of an in-depth analysis.
Not accessible content
There are, however, a few issues that still need to be addressed, especially with regard to:
- Providing different ways to navigate through the website
- Announcing the results of search
- Enough contrast on buttons and icons
- Communicating text structure semantically
- Labels
Proposed alternatives
The mobile app could be an alternative.
Another possibility is simplified browsing. It no longer relies on the mouse use, since many blind or visually impaired persons do not use one and browse using their keyboard and tab key.
Our Customer Care department of course remains available by phone, email or on social media.
Every accessibility compliant update of our website will facilitate the user experience for persons with disabilities (blindness and visual impairement, language/hearing impairment, etc.).
Contact
If you have any questions or comments about the accessibility of our application, please contact:
The customer service, which will transfer to the relevant person or department
- Using the contact form on the website
- Via the contact form in the app
- By phone 070 23 2000 (€ 0,30/min.)
If the above service does not respond, you can contact the mediatior
Improvement plan
Many improvements have taken place since the audit. Some have been implemented already while others are being tested or developed. We plan to roll out these developments gradually by end of 2023.
This statement was prepared on 10/08/2023.
The last review of the statement took place on 10/08/2023.