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Frequently asked questions

Yes, STIB-MIVB uses an external service provider to store the data. Some data are also shared with our mobility partners: this is what allows you to use only one app for all services.

You’ll find more info in our Privacy policy

Floya does not yet integrate your season ticket. Simply use your MOBIB card as usual when you travel on the STIB-MIVB, De Lijn, TEC or SNCB-NMBS networks.

Go to the “Tickets” tab and select De Lijn. You can now choose between a 1-journey and a 10-journey ticket.

You can also pay contactless in every De Lijn vehicle. Swipe your bank card on a white validating machine and… off you go.

Pssst: it also works with NFC smartphones and smartwatches.

No need to make a purchase: with contactless payment, your bank card is your ticket to travel on the entire STIB-MIVB network. Swipe it on a grey validating machine and… off you go.

Pssst: it also works with NFC smartphones and smartwatches.

Do you have a MOBIB card loaded with a ticket or pass? Simply tap it on a red validating machine.

Go to the “Tickets” tab and select SNCB-NMBS. Fill in your departure and arrival station and choose the right fare for you.

You can link VISA, MasterCard, and Bancontact cards to your Floya account.
You can also pay for your trips with your Modalizy, XXImo, Mbrella, or Skipr card.
And of course, payments are fully secured in Floya.

Want to know how to buy a ticket in the Floya app? Check it out here!

Of course 😊 The routes by bike, scooter or car are also valid with your own means.

Floya helps you plan according to your wishes and needs.

It all depends on the chosen option: you can travel as a group when you use a shared car or a taxi for instance.

You can also travel together on the De Lijn network, as you can buy 10-journey tickets or multiple tickets for 1 journey.

For other mobility services, you’ll need a Floya user account each. Please read our partners’ terms and conditions for more details.

Nothing could be easier! Depending on the vehicle type, you just have to scan the QR code or enter its unique ID. The “How it works” button offers clear instructions for every mobility partner.

The STIB-MIVB app only gives information on public transport 🚍🚊🚇🚆 In addition to the route planner or real-time, you can also see e.g. the balance of your MOBIB card.

The Floya app is both multimodal and intermodal. It allows you to look up and combine several mobility options, whether public, private or shared: train, tram, bus, metro, scooter, bike, car, taxi… It also covers every step: planning, booking and paying. This way, you always have the choice.

Floya is for everyone, no matter the age ! 
Unlocking a kickscooter, driving a shared car or riding an e-bike is however only available from 18 years old. Riding a station based bike is already possible from 14 years old. 

Floya mainly serves the Brussels region. Some services do operate elsewhere in Belgium. This is e.g. the case of public transport.

For the moment, the available options are:

– Walking 🚶

– Public transport (STIB-MIVB, De Lijn, TEC and SNCB-NMBS) 🚍🚊🚇🚆

– Own and shared (free floating or station based) bikes 🚲

– (Own and shared) scooter 🛴

– (Own and shared) car 🚘

– Taxis 🚖

Floya is an all-in-one app gathering every mobility option in Brussels: walking 🚶, public transport 🚍, shared cars 🚘, scooters 🛴, bikes 🚲 and taxis 🚖.

With Floya:

– you plan and book all your rides

– you choose the easiest and most efficient options according to your mood and needs

– you pay safely

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