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Frequently asked questions

There is nothing to worry about as these pre-authorizations are a standard part of our payment process : they help to ensure sufficient funds are available for your ride.
Our process involves a temporary reservation of a specific amount. If the actual cost of your completed ride is inferior to the reserved amount, the difference will be released after a couple of hours or business days (depending on your bank’s processes).

There are two types of  pre-authorizations : 

1) Fixed Pre-Authorization:

For kick-scooters and e-bikes there is a fixed amount set to 5€ while for shared cars 20€ will be reserved on your card.

2) Variable Pre-Authorization:

For taxis, the reserved amount will be the  estimated cost for your ride, plus 20%.
The additional reservation of 20% will not be inferior to 5€.

Would you like to join the flow as a mobility partner?

Contact us via email and let’s move ahead together

Buying a ticket in Floya is not yet possible.

Do you have a MOBIB card loaded with a ticket or pass? Simply tap it on a red validating machine.

In the STIB-MIVB buses and trams: there is a grey validating machine for contacless payment near each door.

In the tram and metro stations: there is a grey device next to the red MOBIB validating machines or before the access doors.

The “Bike supplement” ticket is not yet available. Stay tuned to follow Floya’s next developments😊

– On the STIB-MIVB network, show the inspection team the bank card, smartphone or smartwatch you used to validate.

– On the De Lijn and SNCB-NMBS networks, please show the ticket from the “My tickets” tab.

In any case, a valid MOBIB-card also always does the job😊

Currently, you can purchase 1 journey and 10 journey tickets from De Lijn in the Floya app, as well as SNCB-NMBS tickets.

Contact us 😊 We’ll be happy to help.

Do so by using the contact form on our website. You can also contact us via our Facebook or Instagram page or private message.

You can choose between two types of shared cars 🚘:

– The station-based vehicles of Cambio. To book a Cambio car or van via Floya, you need to have an active account with Cambio as well as the app installed on your smartphone.

– The free-floating cars of Poppy. You don’t need an active account with Poppy. You can book a car directly from the Floya app.

The riding/parking areas depend on the partner you use. They are indicated on the map by clicking on the zones on the map, you’ll see their meaning.

Floya includes a variety of mobility partners that cover all your transportation needs. 

The ones currently integrated in Floya are :

🚎 De Lijn – Navigating seamlessly with multiple bus options

🛵 Dott – Effortless e-scooter & e-bike rides for a sustainable urban lifestyle

🚗 Poppy – Unlock the city with car sharing

🚆 SNCB-NMBS – Your gateway to convenient and comfortable train journeys through Belgium

🚇 STIB-MIVB – Keeping you connected through Brussels’ public transport

🚖 Taxis Verts – Enjoy premium taxi services at your fingertips

🚌 TEC – Enhancing mobility with regional bus services

Moreover, two additional partners are visible in Floya and can be used via their native app : 

🚗 Cambio – Unlock the city with car sharing

🚲 Villo! – Pedal your way around Brussels with our bike-sharing partner

Excitingly, our Floya family is set to grow even further! 

Stay tuned for upcoming partnerships that will further enhance your mobility experience.

Floya is a project developed by STIB-MIVB on behalf of the Brussels Region. Who else but these two institutions could get mobility flowing in Brussels?

The app is available in English, French and Dutch.

Download the Floya app in the App Store (iOS) and the Google Play Store (Android).

Wondering how to use Floya? Check out these videos!


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